NPS

Definitions

1. Short for Net Promoter Score, the customer-recommendation metric based on promoters minus detractors. Teams often use NPS as a simple sentiment signal, even though it can hide segment differences and response bias.

   In plain English: A shorthand for a customer recommendation score.

   Example: "NPS improved after onboarding got simpler, but enterprise admins still rated the workflow poorly."

Related Terms

• Conversion Rate
• Customer Retention
• Drop Rate
• Growth Metric
• IVR
• KPI
• Linear Growth
• Market Share
• Net Promoter Score
• Omnichannel
• White Glove