Net Promoter Score
Noun · Startup & VC
Definitions
A customer sentiment metric derived from asking how likely users are to recommend a product, then subtracting detractors from promoters. It is widely used but should be interpreted alongside behavioral data, not instead of it.
In plain English: A survey score estimating how willing customers are to recommend a product.
Example: "Net promoter score improved after support response times dropped, even before retention moved."