Customer Success Manager

Definitions

1. A person responsible for managing customer relationships after sale, driving adoption, renewal readiness, and expansion opportunities. In enterprise SaaS, the customer success manager often becomes the main day-to-day partner for the account.

   In plain English: The person who helps customers succeed after they buy.

   Example: "The customer success manager coordinated onboarding, quarterly reviews, and renewal planning."

Related Terms

• Customer Expansion
• Customer Onboarding
• Customer Success
• Enterprise Customer
• Key Account
• Onboarding Metric
• Product Manager
• Quarterly Business Review
• Privileged Account