Customer Onboarding

Definitions

1. The process of getting a new customer set up, educated, and reaching initial value after purchase or signup. Strong onboarding improves activation, retention, and expansion outcomes.

   In plain English: Helping new customers get set up and succeed early.

   Example: "Customer onboarding became the real bottleneck once the sales team sped up."

Related Terms

• Customer Journey
• Customer Success Manager
• Feature Prioritization
• Frictionless
• Lean Methodology
• Onboarding Metric
• Power User
• Product Adoption
• Product Velocity
• Stickiness
• User Persona
• Value Prop
• Value Proposition