Customer Health Score

Definitions

1. A composite metric used to estimate the likelihood that a customer will retain, expand, or churn based on usage, support patterns, payment status, and other signals. Good health scores guide action, not just dashboards.

   In plain English: A score estimating how healthy and at-risk a customer relationship is.

   Example: "A falling customer health score triggered an outreach playbook before renewal risk got worse."

Related Terms

• Churn Rate
• Cohort Analysis
• Customer Churn
• Customer Lifetime Value
• Customer Retention
• Dollar Retention
• Gross Merchandise Volume
• Onboarding Metric
• Regression to the Mean
• Retention Rate