toil

/toyl/ · noun · Development · Origin: 2016

Definitions

  1. Repetitive, manual, automatable operational work that scales linearly with service size and provides no enduring value. Google's SRE framework defines toil precisely: it's tactical, not strategic; manual, not automated; and it interrupts rather than advances engineering work. SRE teams aim to keep toil below 50% of their time.

    In plain English: Repetitive, boring operational tasks that could be automated but aren't yet — the stuff that eats engineers' time without making anything permanently better.

    Example: Manually restarting the service every Monday morning because of a memory leak isn't heroism — it's toil. Fix the leak.

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