Incident Management
Noun · Development
Definitions
The process of detecting, responding to, mitigating, and learning from production incidents. Includes on-call rotations, runbooks, war rooms, status pages, blameless post-mortems, and the existential dread of a 3 AM PagerDuty alert.
In plain English: The organized way a team handles things going wrong in production — who gets alerted, how they fix it, and what they learn afterward to prevent it from happening again.
Example: "Our incident management process went from 'panic in Slack' to structured severity levels with assigned roles and automated escalation."