Tiered Support

Noun · Open Source

Definitions

  1. A support model that offers different levels of service, response times, or guarantees depending on plan, contract, or user category. In open source businesses, tiered support is a common way to monetize without closing the code.

    In plain English: A support system where different users get different levels of help depending on their plan or contract.

    Example: "The software stayed open source, but the company built revenue through tiered support and enterprise response guarantees."

Related Terms