Service Model

Definitions

1. The overall way a company delivers and supports its offering, including what is automated, what is human-driven, and how responsibility is divided. Service model choices strongly affect margin, speed, and customer experience.

   In plain English: The overall approach a company uses to deliver and support what it sells.

   Example: "The old service model required too much custom human setup to scale profitably."

Related Terms

• Unplanned Work
• Extended Runway
• Fixed Cost
• Forecasting
• Franchise Model
• Golden Ratio Business
• Asset-Light
• Vertical Integration