Support Policy
Noun · Open Source
Definitions
A documented policy that explains what kind of support is offered, for whom, and under what conditions or timelines. In project governance, support policies prevent unrealistic expectations from silently accumulating around maintainers.
In plain English: The documented rules for what support is provided and when.
Example: "Publishing a support policy made it easier to say no to old-version bug reports that were outside the stated maintenance window."