Jobs-to-Be-Done

Noun · Hacker Culture

Definitions

  1. A product and marketing framework that focuses on the underlying job a user is trying to accomplish rather than on demographics or feature checklists. Teams use it to understand why people 'hire' a product in a given context.

    In plain English: A way of understanding products by focusing on what users are actually trying to get done.

    Example: "The jobs-to-be-done interview made it obvious customers wanted reassurance, not more dashboard filters."

Related Terms